Frequently Asked Questions
Welcome to Maison LYOREN. Below you'll find answers to our most commonly asked questions. For further assistance, please contact our client support team.
PRODUCT & CRAFTSMANSHIP
Q: Where are Maison LYOREN bags made?
A: Each Maison LYOREN piece is meticulously crafted by skilled artisans using ethically sourced, high-grade materials. Our atelier partners follow rigorous quality standards to ensure every bag meets the Maison LYOREN standard of excellence
Q: Are your bags made from genuine leather?
A: Yes. We exclusively use premium-grade leathers, thoughtfully selected for durability, texture, and environmental responsibility.
Q: Are your products limited edition?
A: Many of our collections are produced in limited quantities to maintain exclusivity. Once a style is sold out, it may not be restocked.
SHIPPING & DELIVERY
Q: Where do you ship?
A: We currently ship across the UAE, SA and Qatar. You can check available shipping destinations at checkout.
Q: How long does delivery take?
A: Orders typically arrive within 5 –8 business days depending on location.
Q: How much does shipping cost?
A: All Orders will be shipped free of Charge.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept Visa, Mastercard. All payments are securely encrypted.
Q: Can I cancel or modify my order?
A: Orders can only be modified or canceled within 1 hour of placement. Please contact our support team immediately for assistance.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unworn, unused items in original packaging. Custom or monogrammed items are final sale.
Q: How do I request a return?
A: Please email help@maison-lyoren.com with your order number. Our team will guide you through the return process.
Q: Can I exchange my order?
A: At this time, we only offer returns. You may place a new order for your preferred item after returning the original.
CARE & MAINTENANCE
Q: How do I care for my LYOREN bag?
A: We recommend storing your bag in its dust cover when not in use, avoiding prolonged sun exposure, and using a soft cloth to clean the leather gently. For detailed care instructions, visit our product care page
CONTACT US
Still have questions?
Reach out to us at Help@maison-lyoren.com. Our client care team is available Monday –Thursday, 10am–6pm GST.